Delivery Information

When will my assembled electric bike be delivered?

All of our bikes are usually delivered within 3-5 working days upon receipt of payment. We will always email and advise of the intended delivery day beforehand and will always do all we can to accommodate your desired delivery day.

How will my bike be delivered to me?

They will arrive boxed and once removed from this transit box only the simple attachment of the wheels, pedals (if purchased) and the straightening of the handlebar will be required. Please carefully unpack your bike and keep the packaging and box in case you should need to return the bike.

How will my item(s) be delivered?

We try to ensure that the majority of orders delivered to UK addresses are usually dispatched from our warehouse within 2-4 Days (weekdays), via either Courier (larger items including assembled bikes and higher value items) or Royal Mail postal services (for smaller and low value items). You should, therefore, receive your item(s) within 3-5 working days following date of purchase. Should you need a faster service we may be able to assist and you should contact us to discuss.
For bike orders we will always email our customers with the expected date of dispatch to ensure that the date of delivery will be suitable prior to dispatch.
For orders with a value over £20, a signature will be required upon delivery; we cannot instruct our couriers to leave an item in a safe place or without signature.

How will I know when to expect my item(s)?

Your email address is recorded during the ordering process and we will inform you when your item(s) are dispatched (Please note the above detail regarding built to order / assembled items). After we have dispatched you can expect delivery of your item within 1-2days (UK Mainland) and 2-3 Days (all other UK areas). (If your order is for an electric bike you will be informed of the delivery day well in advance). We will also let you know as soon as possible if a delay in the delivery of your item(s) is anticipated.